Talk to a real person.

Fastest way to get help

• Tell us your device (Smart TV, Fire TV Stick, phone…)
• Send a photo of the screen if you see an error
• Include the name or number used for your order

Ready to subscribe?

Choose your plan and number of devices, then fill in the order form. We confirm on WhatsApp in minutes.

How to contact us and get a fast answer

You can contact IPTV LUX any day of the week. To help us solve your request on the first message, here is what to include and which channel is quickest for each type of question.

Orders and new subscriptions

Use the order form or contact us on WhatsApp with the plan length and number of screens you want. Tell us your device, such as Firestick, Samsung TV or iPhone, and we will send the right app and your login details right after payment.

Test line requests

Want to try before you buy? Send your country and device and we will set up a short test line where available, so you can check channels, picture quality and your internet speed at home in the evening.

Technical help

If a channel buffers or the app will not load, tell us the device, the app name, your internet speed and which channels are affected. A screenshot of the error saves a lot of back and forth and usually means a fix in minutes.

Billing and renewals

For renewals, upgrades or extra screens, contact us with the username on your account. We never renew a plan without your approval, and we can move you to a longer plan to lower the monthly price.

Response times

Most WhatsApp and Telegram messages get a reply within minutes during the day in the USA, UK and Canada. Emails are answered within a few hours. During major sports events we add extra staff so you are not left waiting.

Your privacy

We only use your contact details to deliver and support your subscription. We do not sell your information, and you can ask us to delete your data at any time after your plan ends.

Business and reseller enquiries

Hotels, bars, landlords and resellers can contact our partnerships team for multi-room or bulk plans. Tell us how many screens you need, which countries your viewers are in and whether you need a custom channel package, and we will prepare a quote within one working day.

Languages we speak

Our support team answers in English and French, and we can help with Arabic, Spanish and Punjabi for common setup questions. Write in the language you are most comfortable with and we will match it whenever we can.

Feedback and channel requests

Missing a channel or have an idea that would make the service better? Send it through any of our support channels. We read every message, group the requests each month and add the most popular channels first. Many of our sports and international packages started as customer suggestions.

Opening hours and holidays

Our live chat runs from early morning on the East Coast to late evening on the West Coast, and we stay open on public holidays in the USA, UK and Canada because that is when most people watch television. If you write outside these hours, your message joins the queue and is answered first thing.

What happens after you write

Every message gets a ticket number so nothing is lost. If your issue needs our technical team, we keep you updated on WhatsApp until it is solved and confirm with you before we close the request.

Before you contact support about speed, you can run a quick test with an independent tool such as Speedtest by Ookla. You can also check the FAQ and the installation guide, as many questions are already answered there.